Email us on info@thechandler.co.uk
For all enquIries call 01590 673 489

FAQs

DELIVERY

What delivery options does Nick Cox Yacht Chandler offer ?
Can I specify a delivery date when ordering?
No, unfortunately at the moment we are unable to offer this service. Someone will need to be present at the time of delivery to sign for the items but you can specify a delivery address different from your home or main contact address, if more convenient. See Delivery and Returns for more details.
How do I know that my order has been received?
When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference. You will also receive an email confirming that we have received your order details. This email will usually arrive within an hour of your purchase. If at any time you do not receive this email please check your spam filters, trash folders, bin folders, junk folders as some emails are sent here by your email service providers. If, after checking these folders, you cannot find your confirmation email then please call our team on +44 (0) 1590 673489 any time between 8am and 5pm Monday to Sunday, excluding public holidays, who will be able to confirm the details of your order.
Can I add to / change an existing order?
You can add/change items on your order until you confirm your payment details and complete the order. Once the order is confirmed, you cannot add or change items on the same order, you will need to place a new order for additional items.

If you wish to change an order that has not yet been despatched contact our team on +44 (0) 1590 673489 any time between 8am and 5pm Monday to Sunday, excluding public holidays. Please have the order confirmation number and date the order was placed to hand. They will be happy to cancel the existing order and create a new order for you.

If your order has already been despatched or delivered, then you will need to follow our Returns & Exchange Procedure.
How do I cancel my order?
If you wish to cancel an order that has not yet been despatched contact our team on +44 (0) 1590 673489 any time between 8am and 5pm Monday to Sunday, excluding public holidays. Please have the order confirmation number and date the order was placed to hand.

If your order has already been despatched or delivered, then you will need to follow our Returns & Exchange Procedure. Please also see our Terms and Conditions.
Will an out of stock item come back into stock?
Please call our team on +44 (0) 1590 673489 any time between 9am and 5pm Monday to Sunday, excluding public holidays, to see if we can obtain the item for you in the near future.
When will my order be delivered?
Standard UK Mainland Delivery is usually within 5 working days (Monday to Friday, excluding public holidays). See Delivery and Returns information for more details. Please note that if your order is made up of a combination of items, deliveries may be made separately.
Do I have to be home to sign for the delivery?
Deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can’t be there to sign for delivery remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc.
Do you deliver to PO Box Addresses?
No, deliveries require someone to be present to accept and sign for the delivery.
How do I return a product, exchange it or get a refund?
We want you to be totally satisfied with every purchase you make from us. If for any reason, you are not completely happy with your purchase, please see our Delivery and Returns page to find out how to return/exchange a product.
Can I place an order from overseas?
Yes, we can deliver anywhere in the UK. We are also able to deliver overseas in certain circumstances. Please give us a call a call to discuss your needs.
Where do you deliver to?
Please take a look at our Delivery and Returns page for full details.
Are receipts sent with deliveries?
A despatch note will be in the parcel. You will need this in case you wish to return goods. Also the email confirming despatch will include details of payment we have processed.
How do I track my order?
At each stage of processing, we will send you an email to keep you informed. To check your order status online just click on My Account sign in and then select Order History. Ordered means your order has been registered on the system and is awaiting processing. Awaiting despatch means your order could be at any point between the warehouse receiving it and despatching your goods. Please allow up to 7 days before contacting us about a delivery.
Despatched means your order has left our warehouse. You will receive an email confirming despatch, including the courier despatch number. Either follow instructions in your email or click on the tracking number to go to our courier’s site for more details on the status of your delivery. Please note there can be a delay in couriers updating their systems.
Refunded means your order or returned goods have been refunded by ourselves. Please allow 5-10 days for this transaction to appear on your account.
Cancelled means your order has been cancelled either by you or us.
Why do I only have part of my order?
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location or we were out of stock on part of your order. If we were out of stock you will have received an email to let you know. If your order is obviously incomplete, please Email: info@thechandler.co.uk or telephone +44 (0) 1590 673489.
Can I place bulk orders on the website?
If you require a large quantity of any product, please give us a call so that we can discuss your requirements, check stock availability and any discounts you may be eligible for.

SHOPPING WITH NICK COX YACHT CHANDLER

Where else can I shop with you?
We have a large and well stocked store in Lymington. Please click here for contact details.
Where can I get store details and opening hours?
Our address, contact details and opening hours can be found at the bottom of every page in the blue bar or if you’d like to know a little more the company, read all about us.
What can I do if my product is ‘Out of Stock’ or ‘Available Soon’?
We work hard to restock unavailable items as quickly as possible but sometimes unforseen circumstances or supplier shortages can mean some items are unavailable. If your product is unavailable please contact us on +44 (0)1590 673489
Are my details secure?
Shopping on thechandler.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, we will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on thechandler.co.uk See our Security page for more details on how to make your online shopping secure.
How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including MasterCard, Visa Credit Card, Visa Debit Card, Maestro, switch and Solo. Sorry we don’t accept cheques or postal orders.
What should I do if my credit / debit card is refused?
If your credit or debit card was refused while placing an order on thechandler.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
Can I purchase gift vouchers online?
Gift vouchers are available in store only. Please contact us on +44 (0)1590 673489 (8am – 5pm | Mon – Sun) to purchase these.
Can I redeem gift vouchers online?
Gift vouchers cannot be used as a method of payment on this website at present. Please contact us on +44 (0)1590 673489 (8am – 5pm | Mon - Sun), to discuss applying these to your purchase.
How can I view and update my details?
Once you have registered, you can log in to your account and update the personal details you have saved, including changes to your email or address details. Registering with thechandler.co.uk is quick and easy, and will make your visits to us even more convenient. Click here to register or update an existing account.
What happens if I forget my password?
If you have forgotten your password, all you need to do is enter your email address on the My Account page and click the "forgotten your password link?" and we will email you your password information. Then simply follow the instructions in the email to change your password
Why register with us?
Registering with us will make your online visits to thechandler.co.uk even quicker and easier. By registering, you will be able to save important information such as your delivery address and alternative delivery addresses so that these details need only be entered once. You can track your orders and see your order history. All of this information is saved on our secure servers for complete safety.

Registering with us can also help us understand the types of products and offers that interest you. If you sign-up to receive our email newsletter, you will be the first to know about all the latest special offers and special offers at thechandler.co.uk. Click here to register.

WEBSITE

Who should I contact if I am having technical trouble with the website?
Please email info@thechandler.co.uk with details of the trouble you are having. We will endeavour to respond within 1 working day.

Contact Us

If you can't find the information you're looking for on this page or any of our other customer services pages, you can contact us by email, phone or post.

Email: info@thechandler.co.uk
Phone: +44 (0) 1590 673489 (See bottom of page for opening hours)
Address: Nick Cox Yacht Chandler, King’s Saltern Road, Lymington, SO41 3QD